Call Accounting and Voice Mail Software

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CALL ACCOUNTING FEATURES LIST

  • Set-up
    • Calculation on Pulse Rate or duration with optional minimum
    • Break down of calls by any service type - local, long distance, international, 0+, internet, service calls, etc.
    • Group extensions into Category viz. Guests or Office staff
    • Rates per caller category, type of call (service type), destination within type, season, day of week & special events
    • Identify special destination numbers such as Internet Access numbers.
    • Add surcharges, taxes, markups and custom rates
  • Operations
    • Start / stop interface
    • Buffer calls on interface stoppage and send when interface is up
    • Check-in & Check-out of rooms (subject to EPABX capability)
    • Visual traffic monitor
    • Notification to operator of Emergency calls made from any extension
  • Reports 
    • Call Detail Reports by Category, Department, Room and Extensions
    • Extension usage by Category and Department
    • Periodic summary showing total number of calls per Department
    • Frequently Dialed numbers
    • Trunk usage report
    • Expensive calls listing    
    • Longest calls listing
    • Call listing by Country
    • Daily summary
    • Executive summary

VOICE MAIL FEATURES LIST

    • Unlimited Departments
    • Unlimited Extensions
    • User friendly voice prompts
    • Password controlled access
    • Password change by voice prompts
    • Greetings per extension number
    • Choice of Greetings— default, say extension number, say name or custom
  • Voice mail
    • Record, listen, confirm, cancel or re-record
    • Play number of new or old voice mails
    • Read voice mails continuously or one-by-one
    • Delete individual voice mail or all old voice mails
  • Wake up
    • Set-up from PMS
    • Snooze (10 minutes) while on wake call
    • In case of error in wake up delivery, operator is alerted
  • PMS Link with WISH Front Office, Opera, Fidelio and IDS for check-in / check-out and room transfer


Fidelio, Opera and IDS are products and brand names that belong to their respective owners. Prologic First makes no claims, implicit or explicit, that may infringe on any rights of the respective owners.

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