Hotel Front Office Management Software

• Set-up
  • Almost all parameters & policies can be customized
  • Even business processes can be configured
  • User defined defaults are used to speed up operations
  • User specific forms make pre-printed stationary is redundant
  • No practical limitation on records for any codes
• System administration & Security
  • Users management
  • User defined set of emergency reports as back-up through breakdowns
  • Back up critical daily operational reports
  • Folio retrieval from archives
  • Password protected database
  • Audit journal of data changes
• User features
  • Access by user identification & password
  • Read/write access restrictions per user type
  • Activity logging
  • Colour customization per user
  • Unlimited 'favourite'  functions per user
  • Closed group user mailing
  • User notepad
• General
  • Reports on screen, to printer or to file
  • Export reports to variety of file formats
  • Excel based report writer
  • Include user developed reports in menu
  • User specified and system alerts
• Rooms & rate management
  • Rooms
  • Rooms availability
  • Over / under-booking
  • Multi- currency room rates
  • Up to 8 pax occupancy rates
  • Rates for specific rooms
  • Rates inclusive / exclusive of taxes
  • Complex tax handling
  • On Rack Rate
  • Based on rate bands
  • Fixed amount
  • Add-on Meal Plans or inclusive Terms
  • Auto-post charges 
  • Rate stop sell
  • Minimum Rate of the Day
  • Auto increment minimum rate
  • Arrival / departure restrictions
  • Cancellation policy
  • One year availability chart
  • Floor plan with zoom to guests and status
  • Occupancy forecast
  • Market segment wise forecast
  • Current House status
  • Room planning rack
  • Reports
  • Availability chart
  • Package master & description
  • Occupancy forecast with / without revenues
• Marketing
  • Corporate accounts
  • • Contact information
    • Rate contracts
    • Other discounts
    • Allotments
    • Production history
    • Future reservations
• • Agents / Operators
    • Contact information
    • FIT & Group contracts
    • Multiple contract rates
    • Early booking incentive
    • Long stay incentive
    • Children's age based discounts
    • Rates based on youth/child occupancy
    • Allotments
    • Production history
    • Future reservations
    • Forecast/Contingency plan
• Guest in history
  • Contact information
  • Room preferences
  • Billing instruction
  • Personal events
  • Card & memberships
  • Summary or detailed visits history
  • Summary or detailed revenue history
  • Multiple notepads
  • Complaints & comments
  • Merge/purge guests in history
  • When used with Central Guest History
    • Family
    • User defined attributes
    • Incidents history
    • Guest feedback
    • Communications log
• Contact management
  • Diary to quickly access any customer
  • Contact history log
  • Next planned call
• Reports
  • Master lists
  • Rate contract letters
  • Print, fax or email
  • Production reports
  • Direct mail labels
  • Client contact log
  • To do list 

• Individual guests
  • Single form for all actions - confirm, waitlist, cancel, modify and decline
  • Advanced guest search with filters applied to results
  • Rates assigned based on corporate/agent affiliation
  • Print/fax/email offers, confirmation, cancellation, etc. Optionally, save
  • Guest traces
• Data per guest
  • Name and contact
  • Arrival / departure
  • Adult / youth / child pax
  • Rate & meal plan or terms
  • Room type / number / attributes requested
  • Affiliation for contracted rate
  • Allotment usage, if applicable
  • Special service requests
  • Segment, source, domicile classification
  • Photo
  • Passport / identification / visa details
    • Electronic storage
  • Billing instructions
  • Automatic charge routing template
  • Automatic discount calculation
  • Automatic charges
  • Settlement mode & credit / card information
  • Transfer details
  • Loyalty affiliation
  • Log of updates to key fields
  • Guest traces
  • Communication log

• Reservation
  • Optional auto search in history for new reservations
  • Auto check for suspected duplicate reservations
  • Sharers with staggered stay dates
  • Confirm / waitlist a new request
  • Modify / cancel a confirmed reservation
  • Confirm a waitlisted reservation
  • Decline a reservation
  • Day use reservations
  • Dummy room reservations
  • Copy an existing guest record to create a new reservation
  • 'Option' date in reservation
  • Pre-arrival guest messages
  • 'Password' controlled override of system rates
  • Link to guest history - manual or computer aided
  • Proforma invoice
  • Advance deposit
  • Prompt retention as per Cancellation policy
  Front desk
  • Assign rooms - manually or system assigned
  • System assignment of least used rooms
  • Pre-assign rooms for VIP arrivals
  • Check in guest with reservations
  • 'Queue' check-ins when rooms not ready
  • Check-in walk-in guests
  • Re-check-in checked-out guest
  • 'Walk' guests but maintain local folio
  • Attach folio if and when guest returns
  • Make non-guaranteed reservations 'no show' at fixed time of day
  • Fast check in
  • Modify guest record
  • Add a sharer
  • Accompanying pax, optionally, with history
  • Scanty baggage flag
  • Guest message
  • Optional, guest message delivery by mobile SMS
  • Guest locator message
  • Room transfer with automatic transfer of folios
  • Room type upgrade
  • Upto 4 sharers per room
  • Wake up service
  • Open / close phones
  • Assign direct phone lines to guest
  • Black listed guest tracking
  • Passport/Id image scan
  • Export guest details per statutory requirements / Police Report
  • Property specific registration card format
• Reports
  • Reservations activity reports
  • Expected arrivals reports
  • In-house guest lists
  • Expected departures report
  • Registration card print
  • Airport transfer list
  • Special services list
  • Meal planning list
  • Room transfer audit list
  • Discount rooms report
  • Guest record update log
  • Security reports
  • Loyalty program production
• Groups handling
  • Group master information
  • Tentative or cancelled groups
  • Group block with block release date
  • Multiple room types in group block
  • Variable number of rooms per day
  • Rooming list
  • Sharers in rooming list with staggered stay dates
  • Download details from master to members
  • Group Log for major modifications
  • Group movement
  • Group billing instruction
  • Member billing instructions
  • Automatic charge routing template
  • Assign rooms, optionally, on specific floor
  • Group Proforma invoice
  • Group Series
    • Master template
    • Auto-generate series blocks in repeating arrival pattern
    • Cancel series blocks
  • Group utilities-
    • Auto generate rooming list
    • Move block to another room type
    • Change arrival or departure or both dates
    • Change and copy to some or all group member
      • Rate
      • Billing instructions
      • Segment or source
  • Fast check in of some or all group members
  • Group traces for follow up
  • Reports
    • Expected arrivals report - with / without members
    • In-house group list - with / with out member folio balances (extras)
    • Expected departures list - with / without members
    • Groups blocked/picked-up chart
    • Group trace list
    • Group movement list
    • Group Series List
    • Group Series production
    
• MIS / Statistics
  • User defined MIS periods
  • Budgets
  • On screen flash
  • Spreadsheet or graph view
  • Cross-tab MIS by periods database for ad-hoc user queries
  • ODBC interface for extraction of statistical data to - for example, spreadsheets.
  • Actual production, variance & trend reports
  • Daily statistics by -
    • Market segment
    • Business source
    • Domicile
    • Nationality
    • Revenue type
    • Charge code
    • Occupancy
  • Period wise Statistics by -
    • All as in daily statistics plus
    • Corporate accounts
    • Agents / Operators
    • Room type
    • Rate type
• Telephone operator
  • Room/guest inquiry
  • Telephones directory
  • Post manual charges
  • Open/close room phones
  • Guest messages handling

• Front Office Cashiering
  • Special accounts for non-room accounts
  • Dummy rooms with guest details
  • Optional phone extensions to special accounts with automatic call billing
  • Guest / account inquiry by name or number 
  • Post / void / allowance charges
  • Batch posting of repetitive charges
  • Late charge posting
  • Automatic calculation of tax/ VAT
  • Automatic application of applicable discounts
  • Automatic routing of charges as per charge routing template
  • Late departure / half day / day use charge posting
  • View POS checks (only Touché POS)
  • Edit charge description for printing on folio
  • Transfer charges to any one of 8 folios per guest
  • Concealed folios (agent / operator charges)
  • Dynamic folio analysis
  • Transfer charges or amounts from one guest to another
  • Multi-settlement of folios - cash, credit card or city ledger
  • Treat credit card as cash or credit card settlement
  • Settle to multiple City Ledger accounts per guest
  • Over credit limit status from City Ledger
  • Foreign exchange encashment
  • Transaction posting/settlement in Foreign currency
  • Check-out guests subject to settlement of folio and return of all loaned items
  • Fast check-out of Group Members
  • Bills in hold
  • Property specific folio format
  • Property specific voucher formats
  • Configurable posting of vouchers when transactions posted
  • Reports 
    • Transactions list by
      • Transaction type
      • Room number
    • Cashier's shift report
    • Voided transactions list
    • Folio print out / re-print
    • Long stay folio for date range
    • Folio in guest's language
    • Invoice print
    • Print receipts
    • Print encashment certificates
    • Invoice register
    • VAT register
    • Bills on hold report
• Night audit
  • 'Non-stop' night audit
  • Back-ups without work stoppage
  • Property specific reports printing /back-up
  • Auto-post room charges
  • Auditor's post / void charges
  • Auto-settlement of special account / non-room & long stay folios to city ledger
  • Transfer to city ledger
  • Update front office statistics
  • Archival of
    • Key reports
    • Folios
  • Purge historical transactions based on user defined data retention days
  • Night Audit log
  • Reports
    • Rate Change Report
    • Auto-post edit list
    • Daily transaction list & summary
    • Voids Register
    • Guest / group / special account balance report
    • City ledger transfer list
    • Guest ledger trial balance
    • Configurable Flash /Manager's Report
    • Night Clerk's Report
• Housekeeping
  • View / update housekeeping status
  • dirty, maid-in-room, clean, inspected, re-check
  • Day wise cleaning schedule
  • Update status through interfaced telephone or interactive systems
  • House use rooms
  • Temporary and permanently out-of-order rooms
  • View / update discrepancy status
  • View front office status and guest movement
  • Room status updates log
  • Room 'zoom' to view guest summary
  • Loaned items handling
  • Lost & found log
  • Reports -
    • Room status list
    • Expected / stay-through / departure rooms list
    • Maid assignment report
    • Staff Planning Report
    • Loans items list
    • Lost & found list
• Interfaces
  • Traditional and IP based telephone systems
  • Electronic door locking systems
  • Interactive entertainment systems
  • Internet access systems
  • XML interface for CRS, etc
  Integration with other modules
  • SmartTEL Call Accounting & Voice Mail
  • Touché Point-of-sale system
  • WISH Scheduler Activities Scheduling
  • WISH Services Management
  • Prol'IFIC Back office accounting
  • WISH Messenger SMS based guest messaging
  • SmartWEB Plug & Go Internet Distribution & Billing
  • Corporate WISH CRS Central Reservations
  • Corporate WISH CGH Central Guest History
  • SmartLINK EDS Interface with Electronic Distribution Systems