Hotel Front Office Management Software

Home » Products » WISH .NET Front Office » Features list

WISH .NET FEATURES LIST

  • Set-up
    • Almost all parameters & policies can be customized
    • Even business processes can be configured
    • User defined defaults are used to speed up operations
    • User specific forms make pre-printed stationary is redundant
    • No practical limitation on records for any codes
  • System administration & Security
    • Users management
    • User defined set of emergency reports as back-up through breakdowns
    • Back up critical daily operational reports
    • Folio retrieval from archives
    • Password protected database
    • Audit journal of data changes
  • User features
    • Access by user identification & password
    • Read/write access restrictions per user type
    • Activity logging
    • Colour customization per user
    • Unlimited 'favourite'  functions per user
    • Closed group user mailing
    • User notepad
  • General
    • Reports on screen, to printer or to file
    • Export reports to variety of file formats
    • Excel based report writer
    • Include user developed reports in menu
    • User specified and system alerts
  • Rooms & rate management
    • Rooms
    • Rooms availability
    • Over / under-booking
    • Multi- currency room rates
    • Up to 8 pax occupancy rates
    • Rates for specific rooms
    • Rates inclusive / exclusive of taxes
    • Complex tax handling
    • On Rack Rate
    • Based on rate bands
    • Fixed amount
    • Add-on Meal Plans or inclusive Terms
    • Auto-post charges 
    • Rate stop sell
    • Minimum Rate of the Day
    • Auto increment minimum rate
    • Arrival / departure restrictions
    • Cancellation policy
    • One year availability chart
    • Floor plan with zoom to guests and status
    • Occupancy forecast
    • Market segment wise forecast
    • Current House status
    • Room planning rack
    • Reports
    • Availability chart
    • Package master & description
    • Occupancy forecast with / without revenuesTop
  • Marketing
    • Corporate accounts
      • Contact information
      • Rate contracts
      • Other discounts
      • Allotments
      • Production history
      • Future reservations
    • Agents / Operators
      • Contact information
      • FIT & Group contracts
      • Multiple contract rates
      • Early booking incentive
      • Long stay incentive
      • Children's age based discounts
      • Rates based on youth/child occupancy
      • Allotments
      • Production history
      • Future reservations
      • Forecast/Contingency plan
  • Guest in history
    • Contact information
    • Room preferences
    • Billing instruction
    • Personal events
    • Card & memberships
    • Summary or detailed visits history
    • Summary or detailed revenue history
    • Multiple notepads
    • Complaints & comments
    • Merge/purge guests in history
    • When used with Central Guest History
      • Family
      • User defined attributes
      • Incidents history
      • Guest feedback
      • Communications logTop
  • Contact management
    • Diary to quickly access any customer
    • Contact history log
    • Next planned call
  • Reports
    • Master lists
    • Rate contract letters
    • Print, fax or email
    • Production reports
    • Direct mail labels
    • Client contact log
    • To do list 
  • Individual guests
    • Single form for all actions - confirm, waitlist, cancel, modify and decline
    • Advanced guest search with filters applied to results
    • Rates assigned based on corporate/agent affiliation
    • Print/fax/email offers, confirmation, cancellation, etc. Optionally, save
    • Guest tracesTop
  • Data per guest
    • Name and contact
    • Arrival / departure
    • Adult / youth / child pax
    • Rate & meal plan or terms
    • Room type / number / attributes requested
    • Affiliation for contracted rate
    • Allotment usage, if applicable
    • Special service requests
    • Segment, source, domicile classification
    • Photo
    • Passport / identification / visa details
      • Electronic storage
    • Billing instructions
    • Automatic charge routing template
    • Automatic discount calculation
    • Automatic charges
    • Settlement mode & credit / card information
    • Transfer details
    • Loyalty affiliation
    • Log of updates to key fields
    • Guest traces
    • Communication log
Top
  • Reservation
    • Optional auto search in history for new reservations
    • Auto check for suspected duplicate reservations
    • Sharers with staggered stay dates
    • Confirm / waitlist a new request
    • Modify / cancel a confirmed reservation
    • Confirm a waitlisted reservation
    • Decline a reservation
    • Day use reservations
    • Dummy room reservations
    • Copy an existing guest record to create a new reservation
    • 'Option' date in reservation
    • Pre-arrival guest messages
    • 'Password' controlled override of system rates
    • Link to guest history - manual or computer aided
    • Proforma invoice
    • Advance deposit
    • Prompt retention as per Cancellation policyTop
    Front desk
    • Assign rooms - manually or system assigned
    • System assignment of least used rooms
    • Pre-assign rooms for VIP arrivals
    • Check in guest with reservations
    • 'Queue' check-ins when rooms not ready
    • Check-in walk-in guests
    • Re-check-in checked-out guest
    • 'Walk' guests but maintain local folio
    • Attach folio if and when guest returns
    • Make non-guaranteed reservations 'no show' at fixed time of day
    • Fast check in
    • Modify guest record
    • Add a sharer
    • Accompanying pax, optionally, with history
    • Scanty baggage flag
    • Guest message
    • Optional, guest message delivery by mobile SMS
    • Guest locator message
    • Room transfer with automatic transfer of folios
    • Room type upgrade
    • Upto 4 sharers per room
    • Wake up service
    • Open / close phones
    • Assign direct phone lines to guest
    • Black listed guest tracking
    • Passport/Id image scan
    • Export guest details per statutory requirements / Police Report
    • Property specific registration card format
  • Reports
    • Reservations activity reports
    • Expected arrivals reports
    • In-house guest lists
    • Expected departures report
    • Registration card print
    • Airport transfer list
    • Special services list
    • Meal planning list
    • Room transfer audit list
    • Discount rooms report
    • Guest record update log
    • Security reports
    • Loyalty program production
  • Groups handling
    • Group master information
    • Tentative or cancelled groups
    • Group block with block release date
    • Multiple room types in group block
    • Variable number of rooms per day
    • Rooming list
    • Sharers in rooming list with staggered stay dates
    • Download details from master to members
    • Group Log for major modifications
    • Group movement
    • Group billing instruction
    • Member billing instructions
    • Automatic charge routing template
    • Assign rooms, optionally, on specific floor
    • Group Proforma invoice
    • Group Series
      • Master template
      • Auto-generate series blocks in repeating arrival pattern
      • Cancel series blocks
    • Group utilities-
      • Auto generate rooming list
      • Move block to another room type
      • Change arrival or departure or both dates
      • Change and copy to some or all group member
        • Rate
        • Billing instructions
        • Segment or source
    • Fast check in of some or all group members
    • Group traces for follow up
    • Reports
      • Expected arrivals report - with / without members
      • In-house group list - with / with out member folio balances (extras)
      • Expected departures list - with / without members
      • Groups blocked/picked-up chart
      • Group trace list
      • Group movement list
      • Group Series List
      • Group Series production
      • Top
  • MIS / Statistics
    • User defined MIS periods
    • Budgets
    • On screen flash
    • Spreadsheet or graph view
    • Cross-tab MIS by periods database for ad-hoc user queries
    • ODBC interface for extraction of statistical data to - for example, spreadsheets.
    • Actual production, variance & trend reports
    • Daily statistics by -
      • Market segment
      • Business source
      • Domicile
      • Nationality
      • Revenue type
      • Charge code
      • Occupancy
    • Period wise Statistics by -
      • All as in daily statistics plus
      • Corporate accounts
      • Agents / Operators
      • Room type
      • Rate type
  • Telephone operator
    • Room/guest inquiry
    • Telephones directory
    • Post manual charges
    • Open/close room phones
    • Guest messages handling
  • Front Office Cashiering
    • Special accounts for non-room accounts
    • Dummy rooms with guest details
    • Optional phone extensions to special accounts with automatic call billing
    • Guest / account inquiry by name or number 
    • Post / void / allowance charges
    • Batch posting of repetitive charges
    • Late charge posting
    • Automatic calculation of tax/ VAT
    • Automatic application of applicable discounts
    • Automatic routing of charges as per charge routing template
    • Late departure / half day / day use charge posting
    • View POS checks (only Touché POS)
    • Edit charge description for printing on folio
    • Transfer charges to any one of 8 folios per guest
    • Concealed folios (agent / operator charges)
    • Dynamic folio analysis
    • Transfer charges or amounts from one guest to another
    • Multi-settlement of folios - cash, credit card or city ledger
    • Treat credit card as cash or credit card settlement
    • Settle to multiple City Ledger accounts per guest
    • Over credit limit status from City Ledger
    • Foreign exchange encashment
    • Transaction posting/settlement in Foreign currency
    • Check-out guests subject to settlement of folio and return of all loaned items
    • Fast check-out of Group Members
    • Bills in hold
    • Property specific folio format
    • Property specific voucher formats
    • Configurable posting of vouchers when transactions posted
    • Reports 
      • Transactions list by
        • Transaction type
        • Room number
      • Cashier's shift report
      • Voided transactions list
      • Folio print out / re-print
      • Long stay folio for date range
      • Folio in guest's language
      • Invoice print
      • Print receipts
      • Print encashment certificates
      • Invoice register
      • VAT register
      • Bills on hold report Top
  • Night audit
    • 'Non-stop' night audit
    • Back-ups without work stoppage
    • Property specific reports printing /back-up
    • Auto-post room charges
    • Auditor's post / void charges
    • Auto-settlement of special account / non-room & long stay folios to city ledger
    • Transfer to city ledger
    • Update front office statistics
    • Archival of
      • Key reports
      • Folios
    • Purge historical transactions based on user defined data retention days
    • Night Audit log
    • Reports
      • Rate Change Report
      • Auto-post edit list
      • Daily transaction list & summary
      • Voids Register
      • Guest / group / special account balance report
      • City ledger transfer list
      • Guest ledger trial balance
      • Configurable Flash /Manager's Report
      • Night Clerk's Report Top
  • Housekeeping
    • View / update housekeeping status
    • dirty, maid-in-room, clean, inspected, re-check
    • Day wise cleaning schedule
    • Update status through interfaced telephone or interactive systems
    • House use rooms
    • Temporary and permanently out-of-order rooms
    • View / update discrepancy status
    • View front office status and guest movement
    • Room status updates log
    • Room 'zoom' to view guest summary
    • Loaned items handling
    • Lost & found log
    • Reports -
      • Room status list
      • Expected / stay-through / departure rooms list
      • Maid assignment report
      • Staff Planning Report
      • Loans items list
      • Lost & found list
  • Interfaces
    • Traditional and IP based telephone systems
    • Electronic door locking systems
    • Interactive entertainment systems
    • Internet access systems
    • XML interface for CRS, etc
    Integration with other modules
    • SmartTEL Call Accounting & Voice Mail
    • Touché Point-of-sale system
    • Activities Scheduling
    • WISH Services Management
    • Prol'IFIC Back office accounting
    • WISH Messenger SMS based guest messaging
    • SmartWEB Plug & Go Internet Distribution & Billing
    • Corporate WISH CRS Central Reservations
    • Corporate WISH CGH Central Guest History
    • SmartLINK EDS Interface with Electronic Distribution Systems

Top

 

 

 

 

 

 

 

 

 

 

 

Back