ON-SITE ENTERPRISE PMS
Room Inventory
User can setup over/under bookings, closed for arrival/departure, allocate the no. of rooms for a period to agent/operators, company and OTAs, time based inventory management for specific room categories with WISH Front Office PMS software.
Rate Management
Handling of Quad, Hexa, Penta rates, weekdays and weekend rates, low and high season rates, multiple currency rate handling, package rate handling, youth and child rate handling, after ‘n’ number of bookings stop selling the rates, after several number of bookings increase the rate by x percentage, room based rate handling, configurable to override the pre-set rates.
Individual Handling
WISH Property Management System (PMS)offers room upgrade handling, multiple rates through stay, pre-defined discount structures and bill routing templates, multi-currency billing, multi-stages guest transfer handling, ability to handle time bound bookings for airport hotels.
Group Handling
Different allocation of rooms per room category for different stay dates of the group, handling of pre-arrival and post departure dates and rates, rooming list handling and utilities to change the dates/rates for members of the group, capturing group movement and routing of charges to group master account.
Guest Communication
WISH, hotel front desk software, enables you to communicate with guests in their preferred language, capture the communication and view through the stay, send out welcome, thank you and departure letters in their preferred language. Print registration cards and bills in dual languages. Communicate over SMS upon check-in, check-out and send invoices over email.
User Communication
Setup guest notifications for access, check-in, check-out and WISH, hotel front office software, will alert the user when guest record is accessed. Setup manual/auto alert for users to get the alert through system notification or SMS. User in-built mailing to hand over the shift information and send self-reminders. To-do task alert based on services to be provided to the guest.
Taxation
WISH, Hotel Property Management System (PMS software), can handle multiple taxes and tax on tax structures, VAT structures, taxes on room, slab based taxes, bed tax handling. It also supports Thai tax invoice, European VAT handling, Indian GST, Malaysian GST handling, Middle East VAT structures.
Housekeeping
This front office management software handles Temporarily Out of Service and Out of Inventory rooms. Marks room status as Maid In, Clean and Inspected. Specify Re-check on clean status room. Handle public area task management along with handling lost and found items. Tracks who claims the lost and found items.
Marketing
WISH, Hotel Property Management System (PMS), can handle the contracts for agent/operator and corporates, with ability to include in the contract early bird, stay-based, pax-based, child-based discounting handling. It can also track sales call and follow-up actions to be performed by executives.
Concierge/Telephone Operator
WISH, hotel front office software, manages telephone directory, with access for telephone operators and concierge. Options to access both guest records and telephone directory records from a single location. Operators can mark a room as ‘Do not disturb’ or ‘Scan the calls’ before diverting, etc. It can take a message for the guest and from the guest.
Manager Console
Manager Console through which manager can view the past performance on occupancy, revenue comparison with budget and forecasted occupancy. They can also view top 10 performing agents, corporates, segments, etc.
Night Audit
Dual date audit so that night audit does not stop the operations. Non-stop auditing with operations working on business date and auditing happening on audit date.
Mobility
Users can use tablets or mobiles to get the registration card signed by the guest. Also, they can use the tablet/mobile to perform guest check-in and group check-in.
Reporting
A wide variety of reporting with options to export the report to Excel or in PDF format can be done with this front office software for hotels. Reports can be configured to be sent as email or backed-up as part of the night audit. Reports with drill down options to view details are also available.