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Don't let mismanaged guest requests harm your hotel's reputation. Address them well with @yourWISH Guest Service Management software.

Get the @yourWish Edge

A complete, fully featured, easy-to-use Hotel Guest Service Management Software. Comprehensive support at a surprisingly affordable cost.

Mobile tracking, anywhere, anytime
Manage multiple services in one task
Multi-level escalation till task completion
Mobile updates on task completion
Offer five star like service at a nominal cost

How it Works

Log a request in @yourWish, hotel guest request management software, be it a guest call at the front desk or an interdepartmental request.
Assign tasks based on skills, availability and department on hotel guest request management software.
Update the status of tasks from anywhere via mobile app.
Notify staff or team by text message or through the mobile app with the help of @yourWish, hotel guest request management software.
Escalate incomplete tasks to managers directly on their mobile/email.
Analyse the data using enhanced reporting system to identify areas of attention.

Smart Features

  • Every module and workflow options are user-rights protected
  • Each event is captured in detail logs for audit trails
  • Enhanced reporting
  • Detailed call analysis and incident Reporting
  • Guest request and incidents history report
  • Top 10 service requests statistics
  • Department Service Performance Statistics – Top/Bottom 10
  • Staff Performance Statistics – Top/Bottom 10
  • Cost Recovery Analysis Reports
  • Requests logging, service staff assignment
  • Option to create future recurring tasks
  • Auto service assignment to selected staff for pre-defined services
  • SMS, Email and Mobile app based push notifications
  • Up to 3 levels of auto-escalations
  • Call on hold and auto-reminders
  • Service staff out of office tracking and auto assignment routing
  • Follow-up assignments and notifications
  • Handling of rate restrictions along with incident logging and follow-up tracking
  • Broadcasting (SMS, EMAIL, Push Notification) to a department or group of users
  • Guest comments and suggestion logging and broadcasting
  • Capture cost recoveries against Incidents
  • Cost recovery analysis
  • Real time alert system for key event notification
  • Service request assignment and follow-up auto-notifications via SMS, Email incident broadcasting
  • Call closures via SMS
  • All calls with color coding for status
  • Direct access for follow-up, on-hold recordings and call closures
  • Providing the facility to do in-house guest lookup for service and incident tracking
  • Information like stay and revenue details can be obtained
  • Every notification via SMS and Email is logged in the system
  • Audit trail log available at any time for a call from logging till closure
  • Internal background verification controls for infrastructural areas like SMS and Email deliveries to assigned staff
  • Infrastructural issue notification to designated manager in case of failures
  • Management dashboard for status of calls
  • Graphical representation for easy reference
  • Onscreen dashboard for Statistics, Performance and Distribution

Technical Specifications

Intranet and internet based access

Browser Compliance: IE 11+, EDGE, Firefox, Chrome

Technology: Microsoft.net/ SQL Server

SMS gateway Integration (Both Ways) for Notification Management

Mobile App Based call logging and status update

EPABX integration for inbond response processing

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