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Guest Communication & Request Management Software

Manage Tasks Efficiently, Deliver Exceptional Guest Service

About @yourWish

@yourWISH is a powerful communication and management tool designed to simplify guest requests for large hotel chains. With AI, chatbot, and NLP capabilities, @yourWISH works seamlessly on both the front end (guest-facing) and back end (staff-facing). This ensures a 24/7 guest communication channel while empowering your staff with efficient tools to track, manage, and resolve requests promptly. Experience the future of guest communication and management.

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Mobile tracking, anywhere, anytime
Manage multiple services in one task
Multi-level escalation till task completion
Mobile updates on task completion
Offer five star like service at a nominal cost

How it Works

Smart Features

  • Every module and workflow options are user-rights protected
  • Each event is captured in detail logs for audit trails
  • Enhanced reporting
  • Detailed call analysis and incident Reporting
  • Guest request and incidents history report
  • Top 10 service requests statistics
  • Department Service Performance Statistics – Top/Bottom 10
  • Staff Performance Statistics – Top/Bottom 10
  • Cost Recovery Analysis Reports
  • Requests logging, service staff assignment
  • Option to create future recurring tasks
  • Auto service assignment to selected staff for pre-defined services
  • SMS, Email and Mobile app based push notifications
  • Up to 3 levels of auto-escalations
  • Call on hold and auto-reminders
  • Service staff out of office tracking and auto assignment routing
  • Follow-up assignments and notifications
  • Handling of rate restrictions along with incident logging and follow-up tracking
  • Broadcasting (SMS, EMAIL, Push Notification) to a department or group of users
  • Guest comments and suggestion logging and broadcasting
  • Capture cost recoveries against Incidents
  • Cost recovery analysis
  • Real time alert system for key event notification
  • Service request assignment and follow-up auto-notifications via SMS, Email incident broadcasting
  • Call closures via SMS
  • All calls with color coding for status
  • Direct access for follow-up, on-hold recordings and call closures
  • Providing the facility to do in-house guest lookup for service and incident tracking
  • Information like stay and revenue details can be obtained
  • Every notification via SMS and Email is logged in the system
  • Audit trail log available at any time for a call from logging till closure
  • Internal background verification controls for infrastructural areas like SMS and Email deliveries to assigned staff
  • Infrastructural issue notification to designated manager in case of failures
  • Management dashboard for status of calls
  • Graphical representation for easy reference
  • Onscreen dashboard for Statistics, Performance and Distribution
Contact Sales

Our Clients

Hear from some of Our Clients

“At all our luxury resorts we use one-touch guest helpdesk services powered by @yourWISH, as well as for our inter-departmental requests. @yourWISH, hotel guest service management software allows us to manage tasks efficiently and to deliver services to our guests’ expectations.”

Roshan Koonja

Chief Information Officer
Constance Group of Hotels - Mauritius,
Maldives1 and Seychelles

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At Prologic First, we go the extra mile to create innovative hospitality management software solutions – the best hotel software that will keep our clients ahead of the curve.

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If you are looking for efficient ways to serve guests better and help your business grow, we are happy to help you.
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